Jewellery Care & Warranty

Jewellery Care

Our jewellery is designed to be cherished for years to come. Proper care will help maintain its beauty and longevity.

General Care Tips

• Remove jewellery before showering, swimming, exercising, or cleaning.
• Avoid contact with perfumes, lotions, hair products, cosmetics, and household chemicals.
• Put jewellery on last and remove it first when getting ready.
• Store each piece separately to prevent scratching and tangling.
• Clean gently using a soft, lint‑free cloth after wear.

Caring for Specific Materials

Gold & Gold‑Plated Jewellery

• Avoid abrasive cleaners or polishing cloths with chemicals.
• Gold‑plated jewellery may naturally fade over time depending on wear and care.

Sterling Silver

• Sterling silver may tarnish when exposed to air and moisture.
• Clean regularly with a silver polishing cloth and store in an airtight pouch when not in use.

Gemstones

• Some gemstones are delicate and may chip or crack if dropped or knocked.
• Avoid ultrasonic cleaners unless confirmed safe for your specific stones.

Pearls

• Pearls are organic and require extra care.
• Avoid water, chemicals, and perfumes.
• Wipe gently with a soft cloth after wearing.

Please note: Normal wear and tear, tarnishing, and fading are not considered defects.

Warranty Policy

We stand behind the quality of our jewellery and offer a 12-month manufacturing warranty from the date of purchase. However, we are always here to help with any issues, anytime

What the Warranty Covers

• Manufacturing defects, including faulty clasps, settings, or structural issues.
• Defects in materials under normal wear conditions.

What the Warranty Does Not Cover

• General wear and tear.
• Tarnishing, scratches, dents, or accidental damage.
• Lost or stolen items.
• Damage caused by misuse, improper care, or unauthorised repairs.
• Normal fading of gold plating, rhodium plating, or other coatings over time.

Warranty Claims

To make a warranty claim, please contact us at mcglades@mcglades.com.au or call us on 02 6248 5651.

All items will need to be assessed. If the issue is deemed a manufacturing defect, we will offer a repair, replacement, or store credit at our discretion.

Shipping costs for returning items may apply unless stated otherwise.

Repairs & Services

We have qualified on-site jewellers and gemologist offering repairs and resizing for items outside of warranty, subject to assessment and availability. Please contact us for a quote.